Terms of service

Last updated: 26 September 2026 · Versione italiana (the Italian text prevails)

1. Who we are and what we offer

FloQ is a service of LOGIN SRL (“SoftwareX”) for teamwork on shared email, internal chat and two-step verification codes. These terms apply between SoftwareX and the company or professional who creates or uses a team (the “Customer”).

2. Accounts and teams

Whoever signs up provides true information and keeps their credentials safe. The Customer decides who joins their teams, with which roles, and which mailboxes and codes to share, and is responsible for what their members do in the service.

3. Connected mailboxes

The Customer connects only mailboxes they are entitled to use and authorises FloQ to access them on their behalf. FloQ changes messages on mail servers only when users act (archive, move, delete, mark as read, send).

If the team’s owners allow it, a user may connect a third-party AI assistant of their choice (AI assistants), which reads what that user sees (and, only if the team allows it and the user agrees, writes on their behalf). The Customer decides whether to allow it in its teams; what the assistant reads is handled by its provider under that provider’s terms, for which SoftwareX is not responsible.

4. Acceptable use

FloQ may not be used for spam, for unlawful activities, to access other people’s mailboxes or accounts without permission, or to get around security measures. SoftwareX may suspend an account for serious violations, giving notice where possible.

5. Availability

FloQ is in early access: SoftwareX runs it with professional care but does not guarantee a minimum availability. Maintenance happens outside working hours where possible. SoftwareX is not liable for outages of mail providers, the network or force majeure.

6. Fees

FloQ is free during early access. Any paid plans will be announced at least 30 days in advance and will apply only to those who accept them.

7. Customer data

The data remains the Customer’s. SoftwareX processes it only to provide the service, as a processor under Article 28 GDPR and as described in the privacy policy. In particular SoftwareX: processes the data only on the Customer’s instructions, which are the use of FloQ’s features; binds anyone with access to confidentiality; applies appropriate security measures; uses only the providers listed in the privacy policy, telling the Customer 30 days before any change; helps the Customer answer requests from data subjects; notifies the Customer of any personal data breach without undue delay and in any case within 48 hours of discovering it. When the service ends or the team is deleted, the data is erased within 30 days, backups included; before that the Customer may ask for a copy.

8. Liability

To the extent permitted by law and except for wilful misconduct or gross negligence, SoftwareX is not liable for indirect damages or lost profits, nor for the content of the emails and messages exchanged by users.

9. Term and termination

The agreement lasts as long as the Customer uses the service. The Customer can delete their teams and ask to close their account at any time. SoftwareX may end the service with at least 30 days’ notice, leaving time to export the data.

10. Changes

Material changes are announced at least 30 days in advance; whoever does not accept them may withdraw.

11. Governing law and courts

Italian law applies. The courts of Fermo have exclusive jurisdiction, except for the consumer’s court where applicable.