FloQMail, chat and 2FA codes for shops and e-commerce
Few people, many mailboxes and one phone with the codes: that is a shop handling support, orders, suppliers and platform accounts. FloQ decides who sees what.
What happens in the shop today
- Customer requests at support@ go unanswered, or get two different answers.
- The verification code for the marketplace or shop account sits on the owner’s phone.
- Trainees and seasonal staff have logins that nobody removes afterwards.
How FloQ solves it
Support and orders on shared mailboxes
Everyone signs in as themselves; every message shows who has read it and who is replying, so no customer gets two answers.
A chat next to customer mail
With “Discuss with the team” a request becomes a card in the channel, and you decide together how to answer, for instance on a refund or a shipment.
2FA codes for platform accounts
Marketplace, shop, courier and bank: the code is generated on the FloQ server, whoever has permission sees it and every copy lands in the activity log.
Alerts from your system in a channel
Order or monitoring notifications can write into a channel through webhooks, in the Discord or Slack format.
An example
A parcel is late and the customer writes to support@. The mail shows “Marco is replying”, so nobody else touches it, and whoever follows the couriers writes what they found out in the Shipping channel’s thread.
Frequently asked questions
Does FloQ connect to my online store?
Not directly: your platform can post alerts into a FloQ channel through webhooks, in the Discord or Slack format.
Can seasonal staff get limited access?
Yes: roles and permissions decide who sees which mailboxes and channels, and removing someone from the team removes all their access.
How much does it cost?
It is free during early access, with no credit card.
Try FloQ with your team
FloQ is free during early access, with no credit card. Download it, create your team and connect your first mailbox in a couple of minutes.